PRIVACY POLICY
Effective date: October 29, 2026
Bike EMS ("Bike E.M.S.", "we", "us") is a mobile bike repair business based in Kemah, Texas. This policy explains what information we collect, how we use it, and the choices you have.
What we collect
Contact details you give us: name, email, phone number and service address.
Bike details: make, model, size, serial number, photos and notes you or we add, including photos you upload when you book.
Service records: what we found, what we did, parts installed, chain wear and mileage readings, and our advice for your next visit.
Booking and payment records: what you booked, when, the amount, how you paid (online, in person, card or cash) and any coupon or reward used. We never see or store your full card number.
Membership records: if you join The Pulse, your plan, start date and billing history. Square keeps the card on file for your monthly charge.
Rewards and referrals: who referred you or whom you referred, reward credits, points and how you earned or used them, and your total spend with us, which we use to calculate points.
Christmas and delivery orders: delivery address, delivery date and time, gate codes, where to hide a gift, and gift notes or name tags you give us.
Website data: when you visit bikeems.com, our website provider (Wix) uses cookies and similar tools to run the site and measure traffic. Our reviews section loads reviews from Google.
How we use it
To book, perform, deliver and follow up on your service.
To show you your bikes, service history, rewards and points in My Garage when you have a website account.
To take payments, including deposits, full payments online, payment at your appointment and monthly membership charges.
To run our referral and rewards program and apply discount codes.
To send receipts, appointment confirmations and reminders you asked for, and one follow-up email after a visit asking how it went.
To send occasional offers by email, which you can unsubscribe from at any time, and by text only if you opt in.
To keep business records required for taxes and warranty claims.
My Garage accounts
When you create an account on bikeems.com, we match it to your existing service records using your email address. We only connect your service history after you confirm your email, or after we confirm your identity directly. If someone else shares your email address, they may see the same garage. Contact us if you need records separated.
Referrals
If you tell us a friend referred you, we record their name and link the referral to their account so they can get their reward. Your friend sees only your first name in their rewards history. We never show your contact details to them.
Who we share it with
We do not sell your personal information. We share it only with service providers that help us run the business, under their own privacy terms:
Wix: website, accounts, bookings and online payments (Wix Payments).
Square: invoices, in-person payments, membership billing and customer records.
Google: email, documents, spreadsheets and calendar.
Our texting provider, to send texts you opted in to.
Software tools that help us run the business, including an AI assistant that organizes bookings and drafts invoices and messages for us. These tools work on our behalf and may not use your information for their own purposes.
We may also disclose information if the law requires it.
Text messages
If you opt in to texts, we use your number to send appointment confirmations, delivery updates and service reminders. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Mobile information and text opt-in consent will not be shared with third parties or affiliates for their marketing or promotional purposes.
Bike history you choose to share
If you share a bike's history or create a stolen-bike report from My Garage, anyone with that link can see the bike's details, photos, serial number (if included) and service history. These pages never show your name, email or address, and show a phone number only if you choose to add one to a stolen-bike report. You can turn a link off at any time in My Garage.
How long we keep it
We keep service, payment and rewards records while you are a customer and for up to 7 years after your last visit for tax and warranty reasons, unless you ask us to delete them sooner and the law allows it. Delivery details such as gate codes are deleted after the delivery season.
Your choices
Ask to see, correct or delete your information: email austin@bikeems.com or call or text (281) 229-0166.
Unsubscribe from emails with the link in any email.
Stop texts by replying STOP.
Cancel The Pulse at any time by calling, texting or emailing us before your next billing date.
Ask us to delete your website account and garage.
Security
We use reasonable safeguards for the information we keep, and we do not store full card numbers, Social Security numbers or driver's license numbers. No system is perfectly secure. If a breach affects your information, we will notify you as Texas law requires.
Children
Our services are for adults. Parents can bring in children's bikes or order a bike for a child, and may give us a first name for a gift tag, but we do not knowingly collect information from children under 13.
Changes
We may update this policy and will change the effective date when we do.
Contact
Bike EMS, Kemah, Texas · austin@bikeems.com · (281) 229-0166